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Frequently Asked Questions

 

Do you have any quality standards for your Herbal Ingredients & Activated Charcoal?

Most of the herbal ingredients (Ayurveda) used in our products are seasonal and sourced from the pristine forests of the Western Ghats. They are then purified and processed at various stages to enhance their natural efficiency.

Activated Charcoal used in CARBON BAE products are manufactured at US FDA Approved facility. NSF, EU, JIS, AWWA, AARL, IS and ASTM are some of the International Standards adhered to for Coconut Shell Steam Activated Charcoal. 

CARBON BAE products are infused with ayurveda and manufactured at US FDA approved facility as per International GMP standards so as to make sure that our products is having global premium quality. We believe meticulous commitment to quality is the best way to acquire and retain customers. Our products go through stringent quality checks at every stage. A compact but highly capable panel of ayurveda doctors (R&D) at vaidyasala are engaged in continuous research to ensure the products that reach you are the best in their class.

How is your Activated Charcoal different from others?

Activated Charcoal can be derived from coconut, bamboo, peat, wood, etc. Coconut shell based Activated Charcoal is known to have the highest adsorbing capacity. The activation process itself can be done either chemically or by using steam. Activated Charcoal used in CARBON BAE products are Coconut Shell Steam Activated Charcoal infused with pure ayurveda herbal ingredients. To know more about activated charcoal and its benefits please go to the Educate Me page.  

Where can we get CARBON BAE products?

CARBON BAE products are only available exclusively at our official website you are in, ie www.carbonbae.com | www.carbonbae.ae (UAE). We do not have any authorized resellers/distributers or any other third parties. Please be cautious when visiting other sites that claim to be selling CARBON BAE products.  

Do you ship to outside India ?

Yes, we ship all over the world! Kindly visit our store www.carbonbae.com, at the time of checkout choose your preferred currency (GBP/CAD/USD/EUR/SGR). For UAE residents, kindly visit our store www.carbonbae.ae 

Is there chemicals in your products ?

Our products are manufactured under ayurveda formulation and contains no nasty chemicals. It's pure bliss of herbal ingredients & Coconut Shell Steam Activated Charcoal.

Is there COD Available ?

Cash On Delivery (COD) option is not available, payment has to be done online. Online payment can be made using Credit/Debit cards, Net banking & BHIM UPI.

How long will it take for my package to arrive?

Orders will typically be shipped within two business days. All orders are sent through Integrated E Commerce Courier partners. However, on rare occasions when the courier service experiences delays, delivery may be delayed to that extent. We provide free shipping all over India which arrives within 7-10 working days and Premium express shipping which arrives within 4-6 working days.

How do I know that my personal and payment information is secure?

www.carbonbae.com is a secure website with valid SSL Certificate and McAfee protection + Norton Security. Transaction processing is performed through a secure server using state-of-the-art end to end encryption. All your transactions are secured with SSL encryption and two factor authentication. All data are safely stored using PCI DSS compliant technology by our Merchant Payment Gateway. CARBON BAE is committed to not publishing, selling, or distributing customers sensitive personal information to any third party.

Will you send spam emails or sell my information?

CARBON BAE commits to not publishing, selling, or distributing customers sensitive personal information to any third party. Customers registered on CARBON BAE email list, will receive periodic sales coupons and information about upcoming products, events, news etc.

Is there any discounts/offers available ?

CARBON BAE provides discounts/offers on special occasions. If there is any discounts/offers live, it will be shown in the home page. Stay connected to us in Instagram & Facebook for updates regarding upcoming promotions.

I forgot to enter my coupon code when I bought my product. Can I still use it?

Unfortunately, CARBON BAE can only accept coupon codes during the purchase process. Coupon codes cannot be applied to orders retrospectively. However, you can use the coupon code with your next order, provided the validity period of the coupon has not expired.

Can I make changes to my order after confirming it ?

Yes, you may make changes regarding the details provided if your order is not dispatched. Kindly contact our customer support and make sure to keep your order number handy.

I am unable to track my order. What should I do ?

You will receive your tracking mail once your order is dispatched. You can contact our customer support by mail/phone. Kindly check the Contact Us page.

How can I get in touch with customer support ?

You can contact our customer support by mail/phone. Kindly check the Contact Us page.