Frequently Asked Questions

How is your Activated Charcoal different from others?

Activated Charcoal can be derived from coconut, bamboo, peat, wood, etc. Coconut shell based Activated Charcoal is known to have the highest adsorbing capacity. The activation process itself can be done either chemically or by using steam. Activated Charcoal used in CARBON BAE products are coconut shell steam activated charcoal infused with pure ayurveda herbal ingreidents. To know more about activated charcoal and its benefits please go to the Educate Me page.  

Do you have any quality standards for your Herbal Ingredients & Activated Charcoal?

Most of the herbal ingredients (Ayurveda) used in our products are seasonal and sourced from the pristine forests of the Western Ghats. They are then purified and processed at various stages to enhance their natural efficiency.

Activated Charcoal used in CARBON BAE products are manufactured at US FDA Approved facility. NSF, EU, JIS, AWWA, AARL, IS and ASTM are some of the International Standards adhered to for coconut shell steam activated charcoal. 

CARBON BAE products are ayurvedic and manufactured as per GMP standards so as to make sure that our products is having global premium quality. We believe meticulous commitment to quality is the best way to acquire and retain customers. Our products go through stringent quality checks at every stage. A compact but highly capable panel of ayurveda doctors at vaidyasala and R&D team are engaged in continuous research to ensure the products that reach you are the best in their class.

Where can we get CARBON BAE products?

CARBON BAE products are only available exclusively at our official website you are in, ie www.carbonbae.comWe do not have any authorized resellers/distributers or anyother third parties. Please be cautious when visiting other sites that claim to be selling CARBON BAE products.  

Is there any chemicals in your products ?

Our products are manufactured under ayurveda formulation and contains no chemicals. It's pure bliss of herbal ingredients & Coconut Shell Steam Activated Charcoal.

CARBON BAE an Indian Brand ?

Yes. CARBON BAE is born in the land of coconut trees, Kerala, IN

Do you offer gift wrap?

Now you can start sending CARBON BAE products as surprise GIFT BOX to your BAE ❤  To know more click here 

Is there COD Available ?

Unfortunately, we don't provide Cash On Delivery. 

Do you ship to outside India ?

Yes. We ship all over India & Outside India. People buying from Outside India may contact us to know the shipping rates & delivery time.

Are you coming out with different products soon?

CARBON BAE will introduce new products very soon. To stay informed about new product releases, please subscribe to our Newsletter.

How long will it take for my package to arrive?

Orders will typically be shipped within two business days. All orders are sent through Integrated E Commerce Courier partners. However, on rare occasions when the courier service experiences delays, delivery may be delayed to that extent. We provide free shipping all over India. Arrives within 7-10 business days.

Do you include messages in packages?

We are happy to include simple personal messages with orders to send as GIFT BOX.

How do I know that my personal and payment information is secure?

www.carbonbae.com is a secure website with valid SSL Certificate and McAfee protection + Norton Security. Transaction processing is performed through a secure server using state-of-the-art end to end encryption. All your transactions are secured with SSL encryption and two factor authentication. All data are safely stored using PCI DSS compliant technology by our Merchant Payment Gateway. CARBON BAE is committed to not publishing, selling, or distributing customers' sensitive personal information to any third party.

How effective is your products ?

Our products are made for all skin types for both men and women. Results may vary from person to person. Please read the full Disclaimer in the footer section of the Home page or click here

What is your policy on returns?

We are committed to ensuring total customer satisfaction, and offer an excellent Return and Exchange Policy. Please see our Return Policy for more information.

Will you send spam emails or sell my information?

CARBON BAE commits to not publishing, selling, or distributing customers' sensitive personal information to any third party. Customers registered on CARBON BAE’s email list, will receive periodic sales coupons and information about upcoming products, events, news etc.

Is there any discounts/offers available ?

CARBON BAE provides discounts/offers on special occasions. If there is any discounts/offers live, it will be shown in the home page. 

I forgot to enter my coupon code when I bought my product. Can I still use it?

Unfortunately, CARBON BAE can only accept coupon codes during the purchase process. Coupon codes cannot be applied to orders retrospectively. However, you can use the coupon code with your next order, provided the validity period of the coupon has not expired.

Can I make changes to my order after confirming it ?

Yes, you have a few hours to change your mind after placing an order. Just contact us and do have your order number and other details handy.

I am unable to track my order. What should I do ?

You can contact our customer support by mail/phone. Kindly check the Support page.

How can I get customer care or support or clarify my doubts ?

You can contact our customer support by mail/phone. Kindly check the Support page.

I received damaged products. What should I do ?

All our products pass through a very strict procedure of quality check and packaging. However, chances of human error are unavoidable and we at CARBON BAE take then very seriously. Please get in touch with us immediately in case of any problems with your product and we will look into it on priority.