Return Policy

Cancellation before shipment

Our system Auto-Processes the order within 1 Hour for packing, dispatch & fulfilment. If the order you want to cancel have not been processed, you can write to our customer support team on hello@carbonbae.com or WhatsApp us on +91 62388 10586. 

In such cases, the order will be cancelled, and the money will be refunded to you within 10 - 15 Working Days after the cancellation request is duly processed by us.

Cancellation post shipment (Only valid on orders place & delivery in India):

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on hello@carbonbae.com.

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 10 - 15 Working Days after the cancellation request is duly processed by us. We have to mention here about wear and tear charges, shipping charges, return expenses, etc. 

How will I get refunded for the cancelled orders and how long will this process take ?

For payments done through credit/debit cards or net bankingthe refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. The money will be refunded to you within 10 - 15 Working Days after the cancellation request is duly processed by us.

How do I return an item purchased on CARBON BAE ?

CARBON BAE offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Support team via email (hello@carbonbae.com) within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will send you our warehouse address via mail. You will have to send back the orders without delay. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Product is used or altered
  • If request is initiated after 5 business days of order delivery

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Step 1: Contact our Customer Support team via email (hello@carbonbae.com) within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  • Step 3: We will send you our warehouse address via mail. You will have to send back the orders without delay. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.